We take great pride in our intentionally engineered conveyor systems built for use by you and your customers. Please review the below chart and then review the appropriate policy that applies to the issue at hand.
|Product Line||Restock Fee/Cancellation Charge|
|Automation Series: AS40, AS40-CD, AS40-Z, CB80 Conveyor Systems/Parts||25% Restock Fee/Cancellation Charge|
|Industrial Series: IS125, IS125-FT, IS175-ID, IS300, IS400 Conveyor Systems/Parts||25% Restock Fee/Cancellation Charge|
|HydroClean Series: HC200 Conveyor Systems/Parts||30% Restock Fee/Cancellation Charge|
|Flextrac Series: Alpine, Modular Plastic Chain, Gripper Elevator (Wedge) Conveyor Systems/Parts||50% Restock Fee/Cancellation Charge|
|Custom OEM Product Lines||25% Restock Fee/Cancellation Charge|
|PF Series||20% Restock Fee/Cancellation Charge|
|Custom Engineered/Special Conveyors, Belts or Parts; Discontinued Product Lines||Non-Returnable|
If it becomes necessary to cancel or revise an order prior to the order being shipped, QC Conveyors reserves the right to evaluate each order independently prior to authorizing cancellation/revision; restocking / cancellation fees may apply. A restocking charge will be invoiced if an order has been assembled prior to its cancellation or revision. We will not restock custom components (items that are not stocked at QC Conveyors) and those items will be invoiced to the purchaser at list price. If the order contains other-than-stock items, an evaluation will be made based on the status of the order. Additional charges may be included in addition to the restocking fee, if any of the following conditions are met:
Please Note: Components outside of cancellation or warranty consideration are not eligible for restocking, except on a limited case-by-case basis at the sole discretion of QC Conveyors.
Warranty related returns are accepted within the warranty period outlined under the Warranty Information section and are not subject to a restocking fee if the item is deemed defective. Please contact QC Conveyors customer service for an RGA number for warranty related claims.
Restocking must meet the following criteria prior to an RGA (Restock Goods Authorization) number being issued: