QC Conveyors Limited Restocking Policy

We take great pride in our intentionally engineered conveyor systems built for use by you and your customers. Please review the below chart and then review the appropriate policy that applies to the issue at hand.

QC Conveyors Products Available for Limited Restocking

Product LineRestock Fee/Cancellation Charge
Automation Series: AS40, AS40-CD, AS40-Z, CB80 Conveyor Systems/Parts25% Restock Fee/Cancellation Charge
Industrial Series: IS125, IS125-FT, IS175-ID, IS300, IS400 Conveyor Systems/Parts25% Restock Fee/Cancellation Charge
HydroClean Series: HC200 Conveyor Systems/Parts30% Restock Fee/Cancellation Charge
Flextrac Series: Alpine, Modular Plastic Chain, Gripper Elevator (Wedge) Conveyor Systems/Parts50% Restock Fee/Cancellation Charge
Custom OEM Product Lines25% Restock Fee/Cancellation Charge
PF Series20% Restock Fee/Cancellation Charge
Custom Engineered/Special Conveyors, Belts or Parts; Discontinued Product LinesNon-Returnable

Prior to Shipping — Order Cancellation/Order Revision Policy

If it becomes necessary to cancel or revise an order prior to the order being shipped, QC Conveyors reserves the right to evaluate each order independently prior to authorizing cancellation/revision; restocking / cancellation fees may apply. A restocking charge will be invoiced if an order has been assembled prior to its cancellation or revision. We will not restock custom components (items that are not stocked at QC Conveyors) and those items will be invoiced to the purchaser at list price. If the order contains other-than-stock items, an evaluation will be made based on the status of the order. Additional charges may be included in addition to the restocking fee, if any of the following conditions are met:

  1. The order contains any items that are considered to be non-stock items and these items have already been produced or are in process by QC Conveyors or one of its suppliers.
  2. The order contains any items that require special handling or assembly and these processes have been completed.

Please Note: Components outside of cancellation or warranty consideration are not eligible for restocking, except on a limited case-by-case basis at the sole discretion of QC Conveyors.

Warranty Claims Policy

Warranty related returns are accepted within the warranty period outlined under the Warranty Information section and are not subject to a restocking fee if the item is deemed defective. Please contact QC Conveyors customer service for an RGA number for warranty related claims.

Limited Restocking Policy

Restocking must meet the following criteria prior to an RGA (Restock Goods Authorization) number being issued:

  1. Items must be eligible for restock.
  2. Items must have been purchased within 60 Days (based on invoice date).
  3. Items must be unopened, undamaged and in resalable condition.
RGA Process – Restocking Goods Authorization

Contact QC Conveyors

Email customerservice@qcconveyors.com or call Customer Service at (513) 753-6000.

Information Needed for RGA

  1. Name of Purchaser (Company QC Conveyors invoiced, may be the distributor, if applicable).
  2. Name of the Customer and/or end user of the item(s).
  3. Invoice Number — Include any/all purchase order numbers related to the item(s) in question.
  4. Contact Information — Phone numbers and names of contacts involved.
  5. Item Number(s) & Quantities – Complete part numbers /quantities of all items involved in the RGA.
  6. Reason — Complete description as to the reason for the return and the actions that need to be taken.
    1. If the item is to be replaced, a new purchase order number must be supplied by the Purchaser along with complete shipping and billing instructions. These replacements will be treated as separate orders by QC Conveyors and evaluated for possible credit only after returned items are received and evaluated.

Process Once RGA is Approved

  1. QC Conveyors Will Email RGA Number — Once all the above information is provided, we will begin processing your RGA.  Once authorization has been approved, you will be emailed the RGA number to use when returning the item(s). RGA numbers will not be given verbally over the phone.
  2. Items Must Be Received 30 Days from RGA Issue Date — Upon receipt of your RGA number, you are required to return the item(s) within 30 days of receipt of RGA number email. After 30 days, the Return Authorization will be void if item(s) are not received by QC Conveyors. All shipping charges and freight insurance charges of restocked goods will be the responsibility of the Purchaser.
  3. Returned Items Must Have RGA Number Listed on Packaging — The RGA number must be clearly marked on the outside of all packages and noted on any paperwork, packing slips, or delivery receipts. If there is no RGA number visible on the package, the package may be refused and sent back at the Purchaser’s expense. Parts received in damaged condition due to inadequate packaging are not eligible for credit or warranty consideration.
  4. QC Conveyors Will Evaluate RGA and Credit If Applicable — After receipt of returned goods, QC Conveyors will evaluate the item(s) for credit and take the appropriate action. Items outside of Warranty Issues must be on the Limited Restocking List, must be returned in new, undamaged, resalable condition and must be received within 30 days of RGA Number being assigned. Credit will be issued to the purchaser less restocking fee and any additional fees (evaluation, disassembly, cleaning, disposal, and reissuing of components into inventory). Please allow 30 days for credits to be issued. Full purchase credit will only be issued for defective or damaged initial shipping issues.