Job Opportunities | QC Industries

IT Support / Microsoft BI Developer

Full Time | Cincinnati, OH

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The IT Support and Microsoft BI Developer will deliver quality technical support with the ability to solve advanced problems. This includes a wide range of job duties from basic computer knowledge, installation of programs, phone and PC / Laptop setups to network and advanced application troubleshooting. They will also be responsible for conducting data analysis and be able to validate the results to translate them into supporting visuals.


  • Provide support to end users on equipment and software applications including desktop computers, peripherals, copiers, fax machines, scanners, computer operating systems, office applications, VPN, and others
  • Identify, research and resolve technical problems of IT equipment and software applications
  • Provide advanced troubleshooting skills for software apps, hardware and phone support
  • Administer user accounts for network, e-mail, and other applications
  • Respond to requests for technical support
  • Keeping an updated list of tasks and projects
  • Document, track and monitor problems to ensure timely resolutions
  • Inventory control of deployed and non-deployed equipment
  • Follow support processes, strive to improve processes and procedures where fit
  • Maintain, troubleshoot and upgrade current IT infrastructure: Servers, PCs, Laptops, Tablets, Smartphone, network, and all hardware/software. Purchase & install new equipment
  • Create and develop Power BI visuals and data models as required
  • Meet with end users to define data requirements for reporting
  • Conduct data analysis to explore current need & evaluate data solution to meet demand
  • Develop a data model, acquire & organize input data into a solution
  • Validate results & translate into supporting visuals to meet requirements
  • Develop business forecasting tools, notification dashboard, exception reporting
  • Other duties as assigned


  • Microsoft Dynamics GP
  • Solid Edge
  • Microsoft Office 365 Suite
  • Microsoft Windows 7+
  • Microsoft Windows Server 2008+
  • MAC OS.
  • Microsoft Power BI: Design, implement and develop reporting and analytics solutions to meet business requirements. Data integration between core business applications data pools.
  • Microsoft SQL Server 2012+: Database creation, store procedures, query design, upgrade & optimization.


  • Bachelor’s degree or equivalent experience
  • 2-years of experience in a help desk or IT support role
  • 1-year Data Analysis and Business Intelligence Reporting
  • Data visualization and advance calculations using Business Intelligence tools.
  • Understanding of Dashboards creation, implementation & maintenance.
  • Experience creating different visualizations using Slicers, Lines, Pies, Histograms, Maps, Scatter, etc.
  • Experience in generating Drill through and Drill down reports with drop down menu option, sorting the data, and defining subtotals in Microsoft Power BI.
  • Knowledge connecting Microsoft Power BI to various data sources: Microsoft SQL Server/Dynamics GP, Google Analytics, Salesforce.
  • Exposure to setting up and configuring Microsoft Power BI related Gateways and related data connections.
  • Possess the ability to deal effectively with users, peers, and management
  • Organizational skills / ability to multitask between projects and tickets
  • Motivated by the success of others / willingness to be flexible
  • Must have the ability to work in a team environment
  • Ability to think critically and creatively
  • Manage time effectively, work independently and efficiently to meet deadlines
  • Exceptional customer service skills
  • Excellent communication skills, both verbal and written

QC Conveyors is an Equal Opportunity Employer

We offer a competitive base compensation and a full benefits package including health, dental, life and disability insurance and a 401(k) plan with company match.

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